Customer Service Rep

**Organization & Role**:
The Customer Service Representative shall be responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions and issues for the customers.
Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.
Business Hours: Monday - Sunday 24X7
Work Hours: 5 scheduled days which may include weekends, holidays, and on-call

**Duties & Responsibilities**:

- Acts as the primary interface for customers contacting the center for orders, inquiries, and complaints.
- Resolve customer and field reported faults, queries, and complaints at first point of contact using the tools and systems provided
- Responds to inquiries and fault reports in a professional manner, while simultaneously ensuring that they are recorded.
- Adheres to the Incident Reporting and Escalation system and procedures.
- Provides customers with updates at regular intervals regarding outstanding requests and orders.
- Contributes to meeting the team goals, metrics, and key performance indicators.
- Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.
**Basic Qualifications & Skills**:

- Excellent phone, verbal and written communication skills in English language.
- Must be keen to details.
- Demonstrate excellent workload management skills.
- Willing to work on shifting schedule, including night shift.
**Education**:

- Bachelor's degree with a minimum of 1-2 years of customer service work experience.
Fresh graduates are welcome to apply.
- Previous customer service experience preferred.