Customer Service Rep. Dayshift Work-Onsite

CUSTOMER SERVICE REP. | DAYSHIFT | WORK-ONSITE

 

Salary Range:
15,000 per month

 

Qualifications:
At least college level

At least 1 year CSR/TSR experience

Excellent communications skills

Average typing skills

Team-player

Flexible (can work within stipulated time)

Available for immediate employment

Applicants must be residing within Cebu City.

Willing to work from 09AM to 06PM

Responsibilities:
 

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication

channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Handle all client concerns

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide excellent customer support.