Customer Service/Operations Manager

COMPANY PROFILE: It is an IT company provides digital solutions creation and support.
A wide range of services in the following categories are offered by this company, which began operations in 2009: digital marketing, customer experience, data & analytics, BPO & eCommerce, software engineering, and product architecture & design.
When they first started, they had just three employees, but now they employ over 200 people worldwide.
Not only are they growing domestically, but also globally.
Position: Operations Manager
Company Industry: IT Company
Work Location: 2 in Antipolo site and 1 in Antel, Pasig
Work Schedule: Flexible
Salary: Php70,000 (negotiable)
Work Set Up: Work on Site

BENEFITS:
? Government Mandated Benefits
? 13th month pay
? HMO
? Sick leave credits
? Vacation leave credits

JOB REQUIREMENTS:
? Bachelor's Degree Holder
? With 2-3 years' work experience as Operations Manager
? With minimum of 8-10 years' experience working in BPO Industries
? Amendable to work on site
? Can start as soon as possible

JOB RESPONSIBILITIES:
? Applies the Employee Handbook to direct reports
? Monitors client escalation and responds quickly to address concerns and issues
? Oversee multiple teams in the customer care, technical support, and e-commerce industries.
? Able to work with Work Force Manager/RTA to meet the scheduling needs of different accounts
? Holds regular client consultation sessions to discuss the account and performance

RECRUITMENT PROCESS: (FACE TO FACE)
? Initial Interview
? Final Interview
? Job Offer

Look for Ms. Yanna