Customer Service Officer Order Management (Remote) Schedule: Monday – Friday(08:00 AM to 05:00 PMPHT) What are we looking for?Skills Required:2-4 years of relevant experience in Customer Service or OrderManagementPositive attitude and a passion for delivering exceptional customerserviceOpen to receiving training on how to effectively use Gorgias forreplying to tickets.Knowledge or Experience in Shopify is preferred.Experience in managing both International and Singaporean accounts is aplus.Experience in E-commerce and Retail is a plus. Nice to Have:Strong communication skills, both written and verbalExcellent problem-solving and decision-making abilitiesWhat will you do?Ensuring all orders are processed with stipulated time frames (Outboundorders, Inbound Returns and exchanges)Meeting the standards set by the company in handling customer servicetickets when handling multi-channel enquiriesSupporting the QA of the websites to ensure functionality and positiveUXActive inventory control and management on site for a positive shoppingexperienceEnsuring information on site is correct and actively managed (Price,Product description and related information)Ensuring all reviews are managed internally and externallyMonitor the performance of the inventory and support the sell-throughanalysis reportsSupporting the management push into new initiatives and marketsEnsuring the proper running and coordination with warehouseOther duties reasonably determined from time to time by theCompany.Join the awesome team and enjoy these benefits &perks:Home-basedMedical, Dental Coverage and Life insurance from day 1 ofemploymentPaid Vacation and Sick Leave (with Quarterly Sick LeaveConversion)Competitive salary package and annual appraisalFinancial Assistance ProgramMandatory Government Benefits and 13th Month PayComplimentary Sleeping Quarters, Coffee at no costComplimentary Office Fitness and Wellness Facilities at no costRegular Company Events, Work Life Balance, and Career growthopportunitiesAccessible location at the heart of Metro Manila — the MegaTower, EDSAJOIN CONNECTOS NOW!ConnectOS is certified as a Great Place to Work and is a top-ratedPhilippines employer of choice. Our client, based in Singapore, is an Apparel & Fashion retailcompany. They specialize in offering timeless essentials and are committedto making a difference through their 'Make Good and Do Good'philosophy. Through their #buy1feed1 campaign, they donate 10% of theirprofits to support children in need. Their ultimate goal is to be bothpurposeful and profitable.#ConnectOS #ConnectOSCareers #TeamConnectOSEqual Employment StatementEmployment decisions at ConnectOS will be conducted withoutconsideration of factors such as age', race, color, religion, gender,disability status, sexual orientation, gender identity or expression,genetic information, and marital status. ConnectOS ensures the fullconfidentiality of the data it processes.Tagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home
When applying state you found this job on Pangian.com Remote Network. #J-18808-Ljbffr
