Customer Service Officer

Job Description:

Great Deals E-commerce Corporation is seeking a motivated and resilient Customer Service Officer to join our team in Antipolo, Calabarzon, PH. As a part-time Associate Level position, the Customer Service Officer will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer complaints and issues effectively and efficiently.
3. Process orders, returns, and exchanges accurately.
4. Maintain a high level of product knowledge to assist customers with their inquiries.
5. Collaborate with other departments to ensure a seamless customer experience.
6. Keep accurate records of customer interactions and transactions.
7. Identify and report any trends or issues affecting customer satisfaction.
8. Assist in developing and implementing customer service policies and procedures.

Requirements:
1. Minimum of 3 years of experience in customer service or a related field.
2. Excellent communication and interpersonal skills.
3. Strong time management and planning abilities.
4. Ability to work independently and as part of a team.
5. Proficiency in Microsoft Office and CRM software.
6. High school diploma or equivalent required; Bachelor's degree preferred.

Personality Traits:
1. Motivated
2. Resilient

Soft Skills:
1. Time management
2. Planning

Benefits:
1. Paid sick leave
2. Retirement plan
3. Travel opportunities

Working Environment:
At Great Deals E-commerce Corporation, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible customer service experience and working together to achieve our goals.

Deadline to Apply:
********

Equal Opportunity Statement:
Great Deals E-commerce Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.