Customer Service Manager Sm Tuguegarao

**MANAGE CUSTOMER INTERACTIONS**: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
- BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register with the Gift Registry to foster customer loyalty
- RESOLVE CUSTOMER COMPLAINTS
Handle customer complaints & resolve customer issues in a timely & proper manner convert complainants into loyal customers
- AUDIT STAFF
Make daily check on team's knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels)
- TRAIN CUSTOMER SERVICE SUPERVISORS
Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)

**Qualifications**:

- Preferably supervisor or 5 years & up experienced employee specialized in Customer Service or equivalent.
- Strong communication skills and phone etiquette.
Required language(s): English, Filipino

**.
Required Skill(s)**: Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store - Tuguegarao
- Full-time positions available

**MANAGE CUSTOMER INTERACTIONS**: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters
- BUILD CUSTOMER RELATIONSHIPS
Build relationships with all customers who register wit