Job Title: Customer Service Representative
Company: GrowthFn
Location: Cebu, Cebu, Philippines
Employment Type: Full-Time
Sector: Customer Service / Guest Services
Work Schedule: Shifting Schedule
Company Overview: GrowthFn is a dynamic and rapidly growing company focused on delivering unparalleled customer experiences. We pride ourselves on our commitment to innovation and excellence in customer service. Our team is passionate about building strong, lasting relationships with our clients and ensuring that their needs are met with the highest level of care and professionalism. We are currently looking for motivated Customer Service Representatives to join our team in Cebu.
Job Summary: As a Customer Service Representative at GrowthFn, you will be the frontline of our communication with customers. You will provide assistance, resolve inquiries, and ensure that customers have a positive experience with our company. The ideal candidate is an enthusiastic individual with excellent interpersonal skills, the ability to handle pressure, and a commitment to delivering top-notch service.
Key Responsibilities: - Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Issue Resolution: Identify and resolve customer issues by providing appropriate solutions and alternatives follow up to ensure resolution.
- Product Knowledge: Maintain a deep understanding of company products and services to provide accurate information to customers and guide them effectively.
- Database Management: Document customer interactions, maintain accurate records in the CRM system, and ensure that all relevant information is captured for future reference.
- Feedback Collection: Gather customer feedback and provide insights to management on trends, challenges, and areas for improvement.
- Team Collaboration: Work closely with other departments to ensure seamless communication and support for customer inquiries and concerns.
- Sales Support: Identify opportunities for upselling or cross-selling company products and services during interactions with customers.
- Compliance: Adhere to company policies, procedures, and regulatory requirements related to customer service standards.
- Training and Development: Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
Qualifications: - Education: Bachelor's degree or equivalent experience in customer service or a related field is preferred.
- Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a fast-paced environment.
- Skills: - Excellent communication skills (both verbal and written) in English additional language proficiency is a plus.
- Strong problem-solving skills and the ability to handle challenging situations with a calm and professional demeanor.
- Proficiency in using computers and familiarity with CRM software and Microsoft Office Suite.
- Strong attention to detail and ability to multitask effectively.
- Flexibility to work a shifting schedule, including weekends and holidays, as required.
Benefits: - Competitive salary package along with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement.
- Training and development programs to enhance your skills.
- A supportive and dynamic work environment with a collaborative team.
GrowthFn is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
