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Customer Service - Healthcare Prescription Benefits Specialist (Work at Home) Mandaluyong, National Capital Region (NCR), PH, 1555
Description: Position Location: Work at Home, MUST live/work within 50km radius of our site for equipment delivery. Onsite location address: CityNet1 Bldg. 183 EDSA, Brgy. Wack-Wack, Mandaluyong Philippines.
At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION ? JOIN OUR TEAM TODAY! We are hiring Customer Service – Healthcare Prescription Benefits Specialist for our office in Mandaluyong, Philippines who will support US based customer's prescription benefits questions and concerns regarding their claims, deductibles, coverage and more. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
RESPONSIBILITIES: Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits. Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination. Handle prescription refills, order status updates, and tracking. Educate customers on online self-service for updates and help troubleshoot these self-services. Empathize and resolve concerns to simplify the customer's healthcare experience. Navigate through multiple computer applications with speed & accuracy. Adapt to learn new call types when business needs change & flex support in those areas. WORK AT HOME REQUIREMENTS: High-speed internet with at least 15 mbps download speed (No Satellite, Wi-Fi, or hotspot internet) Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network) Dedicated, quiet, & secured workspace with no distractions ADDITIONAL REQUIREMENTS: 18+ Years Old & High School Graduate 6+ months of BPO call center experience Knowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plus Advanced English-speaking skills Willing to work during US hours (overnight shift) + holidays & weekends Must be able to work onsite Professional Positive Attitude & Courteous Telephone Etiquette Customer focused personality BENEFITS & PERKS: Competitive base salary + performance-based incentives! HMO Coverage Life Insurance upon joining 5 days paid emergency leave 12 days paid vacation leave 12 days paid sick leave State of the art facilities & great work environment Paid training Career growth opportunities About Continuum Global Solutions, LLC Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA) .
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to ******** .
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