**Responsibility**:
- Manage and resolve issues effectively to reduce repeat contacts and escalations
- Review and respond to complaints and disputes in a timely manner, ensuring empathy and professionalism in all interactions
- Engage with consumers who have missed payments via outbound calls
- Document and classify customer interactions accurately to help identify trends
- Share pain points and emerging issues promptly with stakeholders
- Develop in-depth knowledge on product features, local regulation and financial processes and policies
**Requirements**:
- 1+ years of experience in a customer support role, preferably in financial services or online marketplace
- Good judgement and problem-solving skills
- Language fluency
- C1 fluency in English
- Sales Skills with up and cross-selling and return deflection experience
- Willing to support operation functions on evenings, weekends and public holidays
- Possessed strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
- Preferably with strong computer navigation skills, able to work with multiple systems and the ability to learn and adapt to new ones
- Flexible and able to adapt changes
- Self-motivated individual to do repetitive tasks
- Able to work in fast-paced, high-intensity work environment
- Strong individual contributor as well as a team player
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php27,000.00 - Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus