Customer Service Associate - Work From Home

Job Description:

Peddlr is seeking a motivated and experienced Customer Service Associate to join our team on a part-time basis, working from home in Makati, NCR, PH. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Assist customers with product information, order status, and issue resolution.
3. Process orders, returns, and exchanges accurately and efficiently.
4. Maintain a high level of product knowledge to provide accurate information to customers.
5. Collaborate with other team members to ensure a seamless customer experience.
6. Identify and escalate priority issues to the appropriate department.
7. Provide feedback to management on customer trends and issues.

Requirements:
1. 4 years of experience in customer service or a related field.
2. Confident and hardworking personality traits.
3. Strong communication and interpersonal skills.
4. Ability to think critically and creatively to solve problems.
5. Proficiency in Microsoft Office and CRM software.
6. High school diploma or equivalent required.

Benefits:
1. Disability insurance.
2. Paid Time Off (PTO).
3. Company-provided equipment for remote work.

Working Environment:
At Peddlr, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply:
September 6, 2024

Equal Opportunity Statement:
Peddlr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.