Customer Service Associate Sports Streaming Account

Sutherland serves marquee clients in major industry verticals.
With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
If you are a **Customer Service Specialist **looking for a global career, do not miss this opportunity!
Key Role:

- Support for general billing inquiries.
- Access customer records and verify customer account information.
- Identify potential customer needs and recommend solutions.
- Place follow-up calls to customers to ensure their needs are met in an efficient manner.
Minimum Qualifications:

- High School diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Strong communication skills and ability to express ideas clearly
- Amenable for a work from home set-up

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)