**Job Title: Customer Service Associate - Remote Work**
**Company: Taxumo**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
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### Job Description
Are you a dedicated and motivated individual with a passion for providing exceptional customer service? Taxumo, a leading financial technology company, is seeking a Customer Service Associate to join our dynamic team in a remote capacity. This part-time position is ideal for an individual with at least four years of customer service experience who is ready to leverage their skills in a supportive and innovative work environment.
**Responsibilities:**
- **Customer Interaction:** Serve as the first point of contact for customers via phone, email, and live chat, addressing inquiries, concerns, and feedback in a timely and professional manner.
- **Problem Resolution:** Utilize strong negotiation skills to resolve customer issues effectively while ensuring customer satisfaction and retention.
- **Product Knowledge:** Develop a deep understanding of Taxumo's services and products to provide accurate information and assistance to customers.
- **Documentation:** Maintain comprehensive records of customer interactions, transactions, and inquiries in accordance with company policies.
- **Team Collaboration:** Work closely with other team members and departments to escalate complex issues and streamline processes for improved customer service.
- **Continuous Improvement:** Assist in the development of customer service best practices and contribute to the improvement of service offerings through customer feedback.
- **Training and Development:** Participate in training sessions and ongoing education to enhance skills and expertise in customer service and Taxumo's services.
- **Adaptability:** Embrace changes and adapt to new processes, tools, and customer needs, demonstrating flexibility in a rapidly evolving environment.
- **Performance Metrics:** Meet established performance metrics, including response times, customer satisfaction scores, and resolution rates.
**Requirements:**
- **Experience:** A minimum of 4 years of customer service experience, preferably in a remote setting.
- **Communication Skills:** Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
- **Personality Traits:**
- **Dedicated:** Commitment to providing high-quality service and support to customers.
- **Motivated:** Self-starter attitude with the ability to work independently and take initiative.
- **Soft Skills:**
- **Negotiation:** Ability to negotiate effectively with customers to achieve mutually satisfactory outcomes.
- **Adaptability:** Comfortable with changing priorities and able to thrive in a fast-paced work environment.
- **Technical Skills:** Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- **Education:** Bachelor's degree or equivalent experience preferred.
**Benefits:**
- **Gym Membership:** Enjoy the flexibility to stay fit with a gym membership.
- **Medical Coverage:** Comprehensive medical coverage to ensure your health and wellness.
- **Paid Sick Leave:** Paid sick leave to support your well-being and work-life balance.
**Working Environment:**
At Taxumo, we celebrate and nurture innovation, allowing you to unleash your creativity in a supportive and collaborative atmosphere. Join us to make a genuine impact while working in a team that values your input and fosters personal and professional growth.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Taxumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply. We do not discriminate based on race, color, national origin, gender, age, disability, or any other characteristic.
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If you are ready to take your customer service career to the next level in a part-time remote role, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
