Customer Service Associate - Pasig

JOB OBJECTIVE:

Responsible for answering customer questions, concerns and inquiries, taking care of customer complaints with the goal of ensuring a positive customer experience.

DUTIES AND RESPONSIBILITIES: Responds promptly to incoming customers' inquiries and concerns.To conduct feedback and possible suggestion on all clients regarding on the processHandles and resolves customer complaints in a professional manner and within quality standards.Communicates and coordinates with internal departments concerned regarding the inquiries and concerns of customers.Providing necessary explanations, solutions, and guidance to resolve issues.Keeps and maintains records of customer inquiries, complaints and actions taken.Informs clients/customers about the payment process, guidelines and their payment balance.Responsible for day to day sending of payment confirmation and payment receipts to Treasury Department for posting of payments.Processing of Certificate of Full payment or any loan documents requested by clientProcessing of payment adjustments based on customer's request. JOB SPECIFICATIONS: Graduate of any four-year Business CourseMust have product and process knowledgeMust have knowledge on customer service principles and practicesPossesses excellent communication and listening skillsWith professional attitude and strong work ethicsHas the ability to build and maintain good relationship with clientsComputer proficient especially Microsoft Word, PowerPoint and Excel