Customer Service Associate / Local Account

WHY JOIN OUR TRANSEC TEAM?
- HMO, life insurance, and incentives
- Represent one of the top leading brands in PH
- Non-toxic account with real work-life balance

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO:
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.?

WHAT YOU NEED TO HAVE:
- Must have undergone at least 2nd year of college level.
- Must have at least 6 months experience in customer service.
- Good communication skills, both written and oral in both English and Filipino.
- Basic knowledge in using Microsoft Word and Excel.