Customer Service Associate

Location: BGC, Taguig City

As a Customer Service Representative, you will:

- Help customers with complaints and questions, give customers information about products and services
- Ensure to deliver BGO and client metrics and expectations on a regular basis.
- Ensure customer satisfaction and provide professional customer support
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
- Champion company core values and other company programs
- Other duties as assigned

**REQUIREMENTS**:

- At least HS/SHS graduate with at least 1 year of BPO experience
- With Excellent English communication skills both oral and written
- Adaptable into a fast-paced work environment
- Willing to work onsite at Taguig
- Able to start asap

PERKS:

- Competitive salary and benefits
- Competitive allowances and incentives
- Night differential
- HMO on Day 1 PLUS 2 FREE dependents
- Life Insurance
- VL/SL both convertible to cash if not used
- Amazing work culture where you can learn and grow
- Full Time

**Salary**: Php18,000.00 - Php24,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Senior High School (required)

**Language**:

- English (required)