Customer Service Associate

About the job Customer Service Associate COMPANY: FILINVEST ALABANG, INC. The Customer Service Associate handles all clients inquiry, request and complaint.

DUTIES AND RESPONSIBILITIES: KEY ACCOUNTABILITY 1 Attends to client's IRC through email and voice call Acknowledges email and accepts voice calls Responds to client's IRC through voice or email Schedules expected release of response for complicated IRC Scheduling- client's confirmation of unit turnover schedule and Unit repair schedule Coordinates with the Outbound Service desk as to the response for complicated IRC Accepts payment from the clients Accepts documents from client and coordinates with the project in charge -booking requirements, changes in account etc. Processing of payment from clients through the front desk Meets client personally walk-in and outside the office In charge of coordinating with the client on Unreturned DOAS, Unreturned CTS, Accounts w/o PDCs, Updating Contact Details and Title transferring lacking requirement KEY ACCOUNTABILITY 2 Coordinates and Monitors with the Department in charge as to the result of the IRC QUALIFICATIONS: Must be a graduate of Bachelors Degree in Business Administration/Management or any related course With at least 4 years of related work experience #J-18808-Ljbffr