Customer Service Associate

Customer Service Associate
Location: Mandaluyong

Responsibilities:
- Provide outstanding customer service support while adhering to the defined scope of work and service level agreements.
- Handle customer inquiries and concerns effectively, ensuring timely and accurate resolution of issues.
- Maintain high standards of call quality and performance metrics in line with organizational goals.
- Ensure professionalism and empathy in all customer interactions, delivering a positive experience.

Qualifications:
- Employment Type: Regular, full-time hire.
- Open to undergraduates with relevant work experience.
- At least 6 months of experience in a collections-related role within the BPO industry.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet performance targets.