**Job Title:** Customer Service Assistant
**Company:** LBC Express Holdings, Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
LBC Express Holdings, Inc., a leader in logistics and courier services, is seeking motivated and reliable individuals to join our team as Customer Service Assistants. This part-time role is ideal for candidates looking to gain valuable experience in customer service while contributing to a company committed to environmental responsibility and sustainable practices. If you are a driven individual with excellent negotiation and time management skills, we encourage you to apply.
### Key Responsibilities:
- **Customer Engagement:** Serve as the primary point of contact for customers via phone, email, and in-person interactions. Provide timely and effective assistance to inquiries related to our services, shipment processes, and pricing.
- **Problem Solving:** Identify customer issues and provide appropriate solutions. Actively listen to customer feedback and concerns to ensure a positive customer experience.
- **Order Processing:** Accurately process customer orders, handle billing queries, and track shipments. Ensure compliance with company policies and maintain accurate records of customer interactions.
- **Support Sales Efforts:** Assist the sales team by promoting LBC services and products to potential customers. Conduct follow-ups on leads and help close sales through effective communication and negotiation.
- **Documentation Management:** Maintain organized records of customer information, transaction histories, and case resolutions in our database. Ensure all documentation is up-to-date and contributes to efficient order fulfillment.
- **Collaboration:** Work closely with team members and other departments (e.g., logistics and operations) to ensure seamless service delivery and resolve any issues that may arise during the customer service process.
- **Training and Development:** Participate in training sessions and workshops to improve product knowledge, customer service skills, and familiarity with company policies and procedures.
- **Environmental Initiatives:** Support LBC's sustainability initiatives by promoting eco-friendly practices, both internally and with our customers.
### Requirements:
- **Education:** A minimum of a high school diploma or equivalent; relevant coursework or certifications in customer service, business, or communication is a plus.
- **Experience:** At least 1 year of experience in a customer service or related role. Experience in the logistics or courier industry is advantageous.
- **Personality Traits:**
- **Driven:** A self-motivated individual who takes initiative in meeting goals and overcoming challenges.
- **Reliable:** A dependable team player who consistently delivers on commitments and meets deadlines.
- **Skills:**
- **Negotiation:** Strong skills in persuading and influencing others positively to reach a mutually beneficial outcome.
- **Time Management:** Ability to prioritize tasks effectively and manage multiple responsibilities in a fast-paced environment.
- **Communication:** Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
### Benefits:
- Comprehensive life insurance coverage.
- Medical coverage to ensure your health and well-being.
- Unique travel opportunities that allow you to expand your horizons while working with us.
### Working Environment:
At LBC Express Holdings, Inc., we are committed to promoting environmental responsibility and sustainable practices in all aspects of our operations. We strive to create a workplace that is not only efficient but also conscious of our impact on the planet. Join a team that values innovation, teamwork, and sustainability!
### Application Information:
**Deadline to Apply:** September 21, 2024.
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you meet these qualifications and are ready to make a difference in the logistics industry, apply today and become a part of our dynamic team at LBC Express Holdings, Inc.!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
