Job Description:
Uproot Urban Farms is seeking a motivated and resourceful Customer Service Assistant to join our team in Cebu, Central Visayas, PH. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles.
Responsibilities:
- Respond to customer inquiries via phone, email, and social media in a timely and professional manner
- Assist customers with product information, orders, and issue resolution
- Maintain accurate customer records and update databases as needed
- Collaborate with the sales and marketing teams to ensure a seamless customer experience
- Identify opportunities for process improvement and contribute to the overall success of the customer service department
- Provide feedback to management on customer trends and preferences
Requirements:
- Excellent communication skills, both written and verbal
- Strong emotional intelligence and ability to empathize with customers
- Creative problem-solving skills and ability to think outside the box
- Proficiency in Microsoft Office and customer service software
- Ability to work independently and as part of a team
- High school diploma or equivalent required, Bachelor's degree preferred
Personality Traits:
- Motivated: Demonstrates a strong drive to succeed and exceed customer expectations
- Resourceful: Able to find solutions to challenges and adapt to changing circumstances
Soft Skills:
- Emotional Intelligence: Ability to understand and manage emotions in oneself and others
- Creativity: Ability to think innovatively and come up with new ideas
Benefits:
- Remote work flexibility
- Gym membership
- Profit sharing
Working Environment:
At Uproot Urban Farms, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and are committed to creating a supportive and inclusive environment for all employees.
Deadline to Apply:
Please submit your application by September 2, 2024.
Equal Opportunity Statement:
Uproot Urban Farms is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
