Customer Sales Representative

Customer Service and Graphic Design Specialist

Overview:

We are seeking a highly motivated individual with a blend of customer service and graphic design skills to join our team.

Qualifications:
Proven experience in customer service, preferably in a digital or creative environment.
Proficiency in Adobe Photoshop (experience in Illustrator or other graphic design software is a plus).
Strong communication skills, both verbal and written.
Ability to multitask and manage time efficiently.
Familiarity with social media platforms and content creation is a plus.
Strong problem-solving skills and the ability to provide creative solutions.
Attention to detail and a customer-centric attitude.
Experience working in a fast-paced environment with tight deadlines.
Ability to work collaboratively with both customers and internal teams.
Previous experience in a customer service role for a design or tech company.
Knowledge of basic design principles (layout, typography, color theory).

Responsibilities:
Respond to customer inquiries via email, phone, and live chat in a professional and timely manner.
Resolve customer complaints and provide product or service information.
Assist customers in troubleshooting issues related to digital products or designs.
Create, edit, and enhance visual content using Adobe Photoshop for use in marketing materials, social media, and websites.
Collaborate with the marketing team to produce graphics aligned with company branding.
Maintain detailed records of customer interactions and transactions.
Support ongoing customer service process improvements to enhance user satisfaction.
Provide technical assistance for visual-related queries and complaints.

DETAILS:
Monday to Friday
Guaranteed Morning Shift
Day shift
Office-based - Angeles City