Overview
SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses. Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments. SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.
TheIntermediate Maintenance Renewal Rep, Subscription Businessis responsible for proactively working with an assigned set of customers to inspire successful use of our products by those customers and to achieve the highest possiblerenewalrates within that customer set (maintenance,SaaSand subscription-based products).
Responsibilities
Focus on successfully managing customer renewals and relationships
Build rapport with customers via email and phone conversations
Prevent contractual gaps while handling customer renewals
Present products and services information to customers during their renewal period
Negotiate and close renewals
Escalate customer questions or concerns to the appropriate Support or Success team
Find additional opportunities to increase customer footprint and increase revenue
Leverage renewal framework
Assist management with churn analysis and retention forecasting as needed
Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
Working with various departments across the organization to advocate for the customer and work together to resolve any issues
Resolving order issues with customer service and order management
Performing other administrative support duties as requested
Qualifications
3+ years’ experience in quota carrying role
1-2 years’ experience in technical sales, SAAS preferred
Excellent customer service skills
Excellent communication skills both oral and written
Excellent problem-solving skills
Good computer skills
Ability to multi-task and track multiple issues
Previous experience with CRM, NetSuite and/or SalesForce is a plus
LocationPH-Fort Bonifacio, Taguig
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
Job ID2020-15068
# Positions1
Category (Candidate Search)Sales
Position TypeRegular
Business GroupApplication Management
