Customer Relations Service Manager

QUALIFICATIONS:
Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
With at least five (5) years' customer service experience as a Manager
Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
With good customer service, negotiation, and presentation skills
High proficiency in MS Office especially in MS Excel

RESPONSIBILITIES:
Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section
Measures the stage by stage development of on-going improvement by regularly visiting key customer to acquire service performance feedback
Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders
Negotiates service contracts
Establishes and develops systems and procedures on how to handle service requirements
Monitors and evaluates cost saving measures for office supplies and maintenance
Maintains close liaison with customer and principals
Assists and monitors service schedules and operations
Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager
Joins and presides in the regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables
Coordinates with different departments regarding commitments, service standards and update on equipment repairs in general
Performs other related tasks that may be assigned from time to time

SALARY: Php 55,000 - 60,000