Customer Relations Service Manager

QUALIFICATIONS:
-Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
-With at least five (5) years' customer service experience as a Manager
-Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
-With good customer service, negotiation, and presentation skills
-High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES
-Spearheads the implementation of re-engineering the department and continuously
monitoring compliance of each section.
-Measures the stage by stage development of on-going improvement by regularly visiting key
customer to acquire service performance feedback.
-Formulates system improvement for the Engineering support group such as the Service
Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders. Negotiates service contracts.
-Establishes and develops systems and procedures on how to handle service requirements.
-Monitors and evaluates cost saving measures for office supplies and maintenance.
-Maintains close liaison with customer and principals..
-Assists and monitors service schedules and operations.
-Acts as the Officer-In-Charge for office management in the absence of the Engineering &
Service Senior Manager.
-Joins and presides in the regular meetings with the Engineering Supervisors regarding
service complaints and accounts receivables.
-Coordinates with different departments regarding commitments, service standards and
update on equipment repairs in general.
-Performs other related tasks that may be assigned from time to time.