CUSTOMER RELATIONS SERVICE MANAGER
JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering
Department; directly involved in implementing guidelines for service transaction, office
management and other related matters in coordination with the Engineering & Service Senior
Manager.
QUALIFICATIONS:
Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
With at least five (5) years' customer service experience as a Manager
Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
With good customer service, negotiation, and presentation skills
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Spearheads the implementation of re-engineering the department and continuously
monitoring compliance of each section.
Measures the stage by stage development of on-going improvement by regularly visiting key
customer to acquire service performance feedback.
Formulates system improvement for the Engineering support group such as the Service
Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.
Negotiates service contracts.
Establishes and develops systems and procedures on how to handle service requirements.
Monitors and evaluates cost saving measures for office supplies and maintenance.
Maintains close liaison with customer and principals..
Assists and monitors service schedules and operations.
Acts as the Officer-In-Charge for office management in the absence of the Engineering &
Service Senior Manager.
Joins and presides in the regular meetings with the Engineering Supervisors regarding
service complaints and accounts receivables.
Coordinates with different departments regarding commitments, service standards and
update on equipment repairs in general.
Negotiates service contracts.
Establishes and develops systems and procedures on how to handle service requirements.
Monitors and evaluates cost saving measures for office supplies and maintenance.
Maintains close liaison with customer and principals..
Assists and monitors service schedules and operations.
Acts as the Officer-In-Charge for office management in the absence of the Engineering &
Service Senior Manager.
* Performs other related tasks that may be assigned from time to time.