Customer Relations Service Manager (Cebu)

salary: PHP 55,000 - 60,000 JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service TRANSACTIONS, office management, and other related matters in coordination with the Engineering AND SERVICE Senior Manager.QUALIFICATIONS:Graduate of any engineering course, a licensed Mechanical Engineer is an advantageWith at least five (5) YEARS customer service experience as a ManagerPreferably knowledgeable in kitchen, laundry equipment, & AND air-conditioningWith good customer service, negotiation, and presentation skillsHigh proficiency in MS Office especially in MS Excel.DUTIES AND RESPONSIBILITIES:Spearheads the implementation of re-engineering the department and continuously monitoring compliance of each section.Measures the STAGE-BY-STAGE development of ONGOING improvement by regularly visiting key customer to acquire service performance feedback.Formulates system improvement for the Engineering support group such as the Service Coordinators, Engineering Clerks, Customer Relations Officers, and Data Encoders.Negotiates service contracts.Establishes and develops systems and procedures on how to handle service requirements.Monitors and evaluates COST-SAVING measures for office supplies and maintenance.Maintains close liaison with customer and principals.With good customer service, negotiation, and presentation skillsHigh proficiency in MS Office especially in MS Excel.DUTIES AND RESPONSIBILITIESSpearheads the implementation of re-engineering the department and continuously monitoring compliance of each section.Assists and monitors service schedules and operations.Acts as the Officer-In-Charge for office management in the absence of the Engineering & Service Senior Manager.Joins and presides in the regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables.Coordinates with different departments regarding commitments, service standards and update on equipment repairs in general.