Customer Relations Service Manager Butuan

**PLAN & STRATEGIZE**:Plan & develop strategy to improve operational efficiency
- **OVERSEE DAILY OPERATIONS WITHIN THE BRANCH**

Oversee security system operations, & security guard force manning, performance & bills payment processing
- **CHECK CLOSURE ON EMERGENCY RESPONSES**

Oversee the appropriateness of responses to emergency & customer concerns
- **FOLLOW THRU ON CLOSURE OF THEFT CASES**

Follow thru on all theft cases for final disposition & action
- **RESOLVE FIRST-LEVEL COMPLAINTS**

Resolve first-level complaints regarding overall security staff & services in the branch
- **REVIEW PROFILES & UPDATE PREVENTIVE MEASURES**

Review incident / suspect profile, merchandise loss / damage post-activity reports, & update preventive security measures in the branch

**Qualifications**:

- At least 5 years of working experience in the related field is required for this position.
- Preferably Supervisor / 5 years & up experienced employees specializing in Security/Armed Forces/Protective Services or equivalent.
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in **The SM Store Butuan**
- Full-time positions available

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Butuan City, Argusan del Norte: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- related working / supervisory: 5 years (preferred)