Customer Relations And Service Manager Exp In Aircon Laundry

CUSTOMER RELATIONS SERVICE MANAGER
HIRING RANGE: Php 55,000 - 60,000
JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering
Department; directly involved in implementing guidelines for service transaction, office
management and other related matters in coordination with the Engineering & Service Senior Manager.

QUALIFICATIONS:
Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
With at least five (5) years' customer service experience as a Manager
Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
With good customer service, negotiation, and presentation skills
DUTIES AND RESPONSIBILITIES
Spearheads the implementation of re-engineering the department and continuously
monitoring compliance of each section.
Measures the stage by stage development of on-going improvement by regularly visiting key customer to acquire service performance feedback.
Formulates system improvement for the Engineering support group such as the Service
Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders.