Collins Aerospace – City of Tanauan, Calabarzon
As a Customer Performance Principal Specialist, you will play a crucial role in ensuring the satisfaction and success of our customers related to our Interiors manufactured products. You will serve as the dedicated voice of the customer, coordinating across various functional groups within the company to meet and exceed customer expectations.
JOB RESPONSIBILITIES In this customer dedicated role, act as the aftermarket voice of the customer to support the customer requirements across various functional groups within the company.Take ownership of the customer success profile and ensure that the various functional groups are coordinated to produce a high level of customer satisfaction for spares and repairs.Attend customer meetings as required and communicate problem resolution and customer support plans.Collaborate with Master Scheduling teams to align open order books with operational capabilities and customer expectations.Communicate customer-specific performance goals internally and externally, ensuring alignment and transparency.Lead monthly integrated project team meetings focused on driving customer-focused improvements and addressing any project-related tasks.Facilitate the flow of customer requirements and improvement initiatives through relevant internal groups.Support business development efforts by enhancing customer On-Time Delivery (OTD) performance.Support pricing and catalog teams to develop pricing models and new catalog updates.Investigate and finalize liquidated damage claims, ensuring timely resolution and customer credits.Adhere to and participate in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and well-being of self and others.QUALIFICATIONS Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.Prior experience working within a manufacturing environment preferred.Experience in a customer-facing role within the aerospace or related industry.Strong project management skills with the ability to lead cross-functional teams.Ability to prioritize tasks and manage multiple projects simultaneously.ELIGIBILITY Must be at least a year in his/her current position.Must not be under Performance Success Plan.Must not have had any disciplinary case within the past year.Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers.
Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
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