Customer Operations Specialist - System And

Responsibilities:

- Accountable for the overall performance of team members and the team, positively recognizing excellent performance and effectively managing any underperformance.
- Ensure all KPIs defined for the team are met, and team members are equipped with the knowledge, skills, and support to perform them effectively.
- Champion Customer Centricity and the behaviors required within the team to deliver an exceptional customer experience.
- Drive resolution of complex customer issues in liaison with partners from other functions (such as Sales, Finance Operations, etc.).
- Monitor and manage day-to-day System and Business support transactions.
**Qualifications**:

- Bachelor's Degree in any field
- With previous experience in Customer Service or Customer Operations and working with stakeholders and facilitating remote communication
- Proficient in SAP, Google Workspace, and Microsoft Applications

**Job Types**: Full-time, Permanent

Schedule:

- Day shift

Application Question(s):

- Do you have experience using SAP Applications?
**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service: 1 year (required)