Job Description: Customer Management Officer (Sales and Collection)
Key Responsibilities
1.
Customer Relationship Management
Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
Serve as the primary point of contact for customer inquiries, concerns, and complaints, ensuring timely resolution.
Conduct regular follow-ups with customers to gather feedback and address their needs effectively.
2.
Sales Support
Assist in achieving sales targets by promoting products/services and identifying potential sales opportunities.
Provide customers with information about promotions, product features, and payment options.
Coordinate with the sales team to ensure seamless communication and service delivery.
3.
Collection Management
Oversee the collection of payments from customers within the assigned area.
Follow up on overdue accounts and ensure compliance with the company's collection policies.
Collaborate with the Collection Department to address payment issues and minimize delinquencies.
4.
Documentation and Reporting
Maintain accurate records of customer transactions, including sales, payments, and communications.
Prepare and submit regular reports on customer activity, sales performance, and collection status.
Monitor and analyze data to identify trends and areas for improvement.
5.
Process Adherence and Compliance
Ensure adherence to company policies, processes, and regulatory standards in all customer interactions.
Handle sensitive customer information with confidentiality and integrity.
Provide guidance to customers on compliance-related requirements when necessary.
6.
Customer Retention and Engagement
Develop strategies to enhance customer retention and address any risks of attrition.
Organize and participate in customer engagement activities to foster strong relationships.
Work closely with other teams to address customer needs and deliver excellent service.
Key Qualifications
Education: Bachelor's degree in Business Administration, Marketing, Finance, or a related field, undergraduates are also considered
Experience:
At least 2-3 years of experience in customer relationship management, sales, or collections.
Skills:
Strong communication and interpersonal skills.
Proficiency in using CRM tools and basic office applications.
Good organizational and multitasking abilities.
Analytical skills for assessing customer data and trends.
Conflict resolution and problem-solving skills.
Key Competencies
Customer-focused and service-oriented.
Ability to work under pressure and meet deadlines.
Strong attention to detail and accuracy in handling data.
Team player with the ability to collaborate across functions.
Ethical and professional conduct in managing customer interactions.