1.Education: 2-year course graduate, Vocational course grad, Senior Highschool Diploma
2.
Experience: 1-2 years of experience in customer service, sales, or collections (entry-level candidates with strong interpersonal skills will also be considered).
3.
Skills:
-Strong communication and interpersonal skills.
-Basic knowledge of sales and collection processes.
-Proficiency in using computer applications (e.g., MS Office, CRM tools).
-Good organizational and multitasking abilities.
Key Responsibilities:
1.
Customer Engagement
-Act as the primary point of contact for customers, addressing inquiries and resolving issues efficiently.
-Assist customers in understanding products, services, payment terms, and account details.
-Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
2.
Sales Support
-Promote company products and services during customer interactions to achieve sales targets.
-Identify potential sales opportunities and refer them to the sales team or Customer Management Officer.
-Provide information on promotions, discounts, and new offerings to customers.
3.
Collection Activities
-Assist in the collection process by following up with customers on outstanding payments.
-Communicate payment schedules and provide support for payment-related queries.
-Maintain accurate records of payments and escalate overdue accounts to the relevant team or officer.
4.
Documentation and Reporting
-Update and manage customer records in the database, ensuring accuracy and confidentiality.
-Prepare and submit reports on customer interactions, sales performance, and collection activities.
-Analyze data to provide insights into customer behavior and identify areas for improvement.
5.
Compliance and Process Adherence
-Follow company policies and standard operating procedures in all customer interactions and transactions.
-Ensure compliance with regulatory standards and ethical guidelines in handling customer accounts.
-Report any irregularities or process issues to the Customer Management Officer or Area Manager.
6.
Team Collaboration
-Work closely with the sales and collection teams to ensure smooth operations and customer satisfaction.
-Provide feedback and suggestions to improve customer management processes and service delivery.