Customer Experience Specialist

Job Purpose and Impact The Customer Experience Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. Inform customers about order status, invoices, contract balances and other information needed to complete the sale. Execute customer service strategies. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelor's degree in a related field or equivalent experience With experience in order management for a manufacturing company and handling key account clients. Willing to be based in BGC, Taguig Other minimum qualifications may apply #J-18808-Ljbffr