**Overview**
**Gigacover** is on a mission to make the digital insurance experience simple, flexible, and inclusive.
As business models, workforce composition, working norms and the associated risks are rapidly evolving, our products are tailored to provide all types of workers and businesses their peace of mind and protection.
We work with some of the region's largest tech platforms and leading insurers across Singapore, Philippines and Indonesia.
We are looking for motivated team members like yourself with an innovative mindset and backed by some of the world's largest VCs.
We are looking for a **Customer Experience Officer** who is often the first port of call for customers to answer any in-bound questions, to develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
**Responsibilities**:
- Assist Accounts and CS teams for any client and / or customer related requests and concerns
- Assist Accounts and CS teams to prepare client reports which includes data analysis, report generation, and coordinating with relevant teams to ensure data is accurate and up to date
- Assist key accounts concerns after hours and / or weekends if and when necessary
- Ensure that clients and / or customers are updated on a timely basis
- Work with internal teams to ensure communication is streamlined and all customer / client concerns are attended to
**Skill and Qualifications**:
- Entry level with 1 year experience in Customer Service (interns are welcome)
- Intermediate communication and written skills with internal and external stakeholders
- Organized and process oriented with a keen eye for detail
- Familiarity with tools such as Freshdesk, Freshchat, Jira, and / or Clevertap is a plus but not required.
**Perks and Benefits**:
- We offer competitive compensation, benefits, and various business allowances.
- Flexible hours
- Work from home set-up with option to use the Gigacover Office in Makati
- Work closely with the country manager
**Salary**: Php20,000.00 - Php30,000.00 per year