Customer Care-With Or Without Experience-Makati City

Details of the offer

Salary: 19618php-22000php
Requirements:
College graduate of any 4 year course
Previous customer service experience preferred.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and tools.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Positive attitude and a passion for helping others.
Attention to detail and accuracy.
Ability to learn quickly and adapt to changes.
Basic computer skills, including Microsoft Office.
Flexibility to work various shifts, including weekends and holidays.
Strong listening skills and empathy.
Ability to follow instructions and procedures.
Reliable and punctual with a strong work ethic.
Ability to maintain confidentiality of customer information.
Willingness to go the extra mile to ensure customer satisfaction.
Ability to handle a high volume of calls and emails.
Strong interpersonal skills and ability to build rapport with customers.

Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer issues and complaints in a timely manner.
Process orders, returns, and exchanges.
Maintain customer records and update account information.
Collaborate with other departments to resolve complex issues.
Follow up with customers to ensure their issues are resolved.
Identify and escalate priority issues to the appropriate team.
Provide feedback on the efficiency of the customer service process.
Assist in training new customer service representatives.
Meet or exceed performance metrics and targets.
Stay updated on product knowledge and company policies.
Handle customer inquiries with professionalism and empathy.
Document all customer interactions and actions taken.
Participate in team meetings and training sessions.
Contribute to a positive team environment.
Suggest improvements to enhance customer experience.
Adhere to company guidelines and procedures.
Manage multiple tasks and prioritize effectively.
Maintain a high level of confidentiality and data security.


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Customer Service Representative - Mckinley Taguig

ACCOUNT:Change Healthcare VOICE ACCOUNT Start Date: April 19,2024 Salary: 15k - Fresher 17k - Adapter / 6-12 Months bpo experience 18k - 13-18 months bpo ex...


Gratitude Philippines - National Capital Region

Published a month ago

Csr - No Experience Required

Up to 18,500 to 33000 salary package!! QUALIFICATIONS: •At least a high school graduate (old curriculum/SHS K12 graduate) / College Graduate is Plus • No ...


Lexie Staffing And Business Consulting - National Capital Region

Published a month ago

Call Center Job / Non Voice - With Accounting Exp

Duties/Responsibilities: Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assist...


Neks Job Philippines - National Capital Region

Published a month ago

Mass Hiring Call Center Agents (Voice & Non-Voice)

Are you thrilled about delivering outstanding customer service? We're looking for a Customer Service Representative to join our team in Makati - Techzone. Y...


Aspire Global Solutions - National Capital Region

Published a month ago

Built at: 2024-11-14T23:53:06.807Z