**Job Title:** Customer Care Specialist - Work from Home
**Company:** Expedock
**Location:** Cebu, Central Visayas, PH
**Job Type:** Full-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
### **Job Description:**
Expedock is seeking a dedicated and motivated Customer Care Specialist to join our remote team. This role is essential in maintaining high-quality customer service and ensuring that our clients receive the support they need promptly and effectively. As a Customer Care Specialist, you will embody our commitment to excellence and uphold the highest standards in everything you do.
### **Key Responsibilities:**
- **Customer Assistance:** Provide prompt and accurate responses to customer inquiries via various channels, including email, chat, and phone. Strive to resolve issues on first contact whenever possible.
- **Problem Resolution:** Effectively manage and resolve customer complaints and concerns with a strong focus on finding solutions that enhance customer satisfaction.
- **Communication and Collaboration:** Liaise with other departments (e.g., Sales, Logistics, Technical Support) to resolve customer inquiries and ensure a seamless customer experience.
- **Documentation and Reporting:** Maintain detailed records of customer interactions through the company's Customer Relationship Management (CRM) system and provide feedback to management regarding customer trends and needs.
- **Customer Education:** Assist customers in understanding our products and services, ensuring they maximize their experience and use of our offerings.
- **Monitoring Customer Feedback:** Actively seek customer feedback and implement improvements based on insights gathered, aiming to enhance service delivery and client engagement.
- **Team Collaboration:** Work closely with team members, sharing insights and best practices to ensure collective success and enhance team efficiency.
- **Adherence to Policies:** Ensure compliance with company policies and protocols while managing customer interactions, maintaining professionalism at all times.
### **Requirements:**
- **Experience**: Minimum of 4 years of experience in a customer care or service role, preferably in a remote setting.
- **Education**: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Technical Skills**: Proficient in using CRM software and Microsoft Office Suite. Familiarity with customer support tools and remote working technology is a plus.
- **Personality Traits**:
- **Driven**: Demonstrates a proactive approach to work, willingly tackles challenges, and seeks to exceed expectations.
- **Resilient**: Able to stay composed and effective in high-pressure situations, adapting to challenges with a positive mindset.
- **Soft Skills**:
- **Leadership**: Capability to motivate peers and contribute to a positive team culture, even while working remotely.
- **Decision-Making**: Strong ability to assess situations quickly and take decisive actions to solve problems and enhance customer satisfaction.
### **Benefits:**
- Remote work flexibility to accommodate your work-life balance.
- Paid sick leave to ensure your well-being.
- Life insurance to provide security for you and your loved ones.
### **Working Environment:**
At Expedock, we strive for excellence in all endeavors and uphold high standards in our service delivery. We believe in fostering a positive, adaptive working environment where each team member can thrive.
### **Application Deadline:**
Please submit your application by **October 4, 2024.**
### **Equal Opportunity Statement:**
Expedock is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you meet the requirements and are passionate about delivering exceptional customer service while working from the comfort of your home, we encourage you to apply and be a part of our dynamic team at Expedock!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
