Customer Care Specialist

Customer Care Specialist

1) Provides excellent service and support to our customers through phone and

2) Deals with all forms of inquiries politely and professionally, always keeping our company's reputation front of mind

4) Comprehends customers' needs and concerns, and offers the best possible

solution

5) Gathers information and determines the issue by evaluating and analyzing the symptoms

7) Educates customers on inquiries and other product information

8) Manages difficult customer situations in a cool, calm, composed, and

professional manner

9) Escalates valid issues to the appropriate channels with urgency, keeps self in a calm and composed state

10)Keeps records of customers' interactions, transactions, comments, and

complaints

11) Meets the required Key Performance Metrics set for the group

12) Adheres to the QA policies at hand, ensures high quality service is provided to the customers

13) Develops customer relationship by providing the Best in World service

14) Works collaboratively and closely with Team Leaders, Support Managers, and training staff

15) Communicates and coordinates effectively with other team members and other internal departments

16)Assists in providing customer support through chat when the need arises

1) Renders work hours with flexibility when required

2) Dresses appropriately and always presents a good image for the company

3) Conducts business in alignment with the company's core values

4) Complies with the different policies set by the company

5) Ensures that our company conducts business in an ethical manner at all times

without putting anyone in a position of risk

6) Performs other duties and responsibilities that may be assigned by Management from time to time