Customer Care Specialist

Maintain contact with clients to obtain customer feedback regarding product/service quality. Assist clients in resolving issues and complaints concerning purchased products or services. Build and establish good work relationships with clients to facilitate increased patronage and revenue. Develop and implement strategies effective for ensuring a satisfied clientele and increased returns. Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance. Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards. Develop and optimize support and service processes, tools, and systems. Conduct price and contract negotiations with clients to establish contract details and attain a profit margin. Oversee all post-sales services provided to clients to ensure customer satisfaction. Provide periodic reports to management on all after-sales activities. Ensure compliance with all general and company policies when carrying out job duties. Accepts and performs such other functions as may be assigned by direct heads. Job qualification: Graduate of any four (4) year course or business-related course Preferably with experience in handling after-sales concerns Proficient in MS Office Application Has critical thinking skills with a focus on issue resolution and customer satisfaction Ability to deal with client's concerns through phone calls Self-motivated, can work independently Fresh graduates are welcome to apply #J-18808-Ljbffr