hammerjack is
an innovative Australian company that specialises in offering top-tier skilled
professionals in various fields, including but not limited to Administration,
Finance and Accounting, IT Programming, Engineering, Sales and Marketing, and
many others.
Whether
you prefer a hybrid or work-from-home setup or the full office
experience, hammerjack provides all employees with the opportunity
to enjoy the benefits of an eco-friendly workplace, a playroom, free meals, and
unlimited access to a built-in bar stocked with drinks and snacks.
It's a place where
professionals are inspired to advance and innovate, adapting to the "new
normal" of today's world.
What's in it for you? Competitive SalaryRetention Bonus (Php 100,000 in the first 5 years)Remote (WFH)Health Coverage for you and one of your qualified dependents on Day 1Night Shift (US Time zone) + Fixed Weekends OffNight DifferentialPaid Time Offs - can be converted into cashGovernment Mandated Benefits + 13th-month payGroup Life Insurance Why
we are enjoying it here: Work from Home Equipment ProvidedFree Access to Bar (Unli Premium Coffee, Soda, Tea, and Booze)Free Meal every WednesdayMonthly Employee Engagement activitiesWellness ProgramsTownhall EventsChristmas Events, Year-end PartiesOutingsTeam BuildingAcoustic Jamming Sessions As a Customer Care specialist, you will resolve client inquiries, suggest solutions, and assist product users with features and functionalities. You must be a great communicator with the capacity to gain our clients' trust in order to be successful in this position. You should be knowledgeable about CRM software as well.
Experience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesAccounting or Finance Background is a plus Respond to customer queries in a timely and accurate way, via phone, email, or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share it with our Product, Sales, and Marketing teamsAssist in training Junior Customer Support Representatives