Job Description
This is a remote position.
**About the Client**:
Rezdy is the world's leading independent SaaS booking and distribution platform for tours and activities.
They are on a mission: to power the growth of the experience industry with tools and connections to make it easier for you to run and grow your business.
They help you get more bookings, save time on tedious admin and improve your customer experience.
**Job Summary**:
**Responsibilities**:
Have a sound understanding of Rezdy's software in every engagement with all Rezdy customers types
Handle customer enquiries with positive interaction and effective and creative problem solving, exploring all possibilities to fully resolve customer issues
Identify, test and troubleshoot customer issues and providing resolutions in a timely manner
Keep the customer involved and informed as needed
Meet and/or exceed the average hourly and daily productivity targets
Assist in determining bugs and escalating to the right teams.
Self initiate learning to keep up to date of new product features and developments to assist in the support process
Report trends related to bugs, feature requests and feedback to relevant internal departments
Ensure the high quality maintenance and accuracy of notes within the ticketing system
Be a brand ambassador of the Rezdy product
Embody and champion Rezdy's value
**Requirements**:
**Technical Skills and Experience**:
Experience with a telephony system (aircall)
Previous experience in helpdesk role
Experience with CRM system / Hubspot preferrable
Experience in Zendesk or similarhelpdesk ticketing tool highly preferred
Previous experience in software or tech space highly preferred
**Attributes and Competencies**:
Proven experience in achieving and exceeding targets
Empathetic, provides value to customers beyond their expectations
Great with customers with a passion for giving exceptional service with the ability to influence others to do the same
Effective communication skills
High attention to detail and highly organised
Ability to work autonomously and towards deadlines
Sets high standards of personal performance
Is solutions driven and a team player
Adaptable and flexible with an openness to new ideas
**Benefits**:
**WHAT WE OFFER**:
? Above-Industry Standard Compensation Package
? Premium Healthcare Coverage and Life Insurance
? Fun Monthly Employee Engagement Activities
? Opportunities for Learning, Personality Development, and Career Advancement
? Permanent Work From Home Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
Rezdy is the world's leading independent SaaS booking and distribution platform for tours and activities.
They are on a mission: to power the growth of the experience industry with tools