**Job Title: Customer Care Representative - Work from Home**
**Company: Coins.ph**
**Location: Davao City, Davao, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
---
**Job Description:**
Coins.ph, a leading digital wallet and cryptocurrency platform in Southeast Asia, is seeking talented and motivated individuals to join our Customer Care team as a part-time Customer Care Representative. In this role, you will serve as the first point of contact for our customers, providing outstanding support and assistance while shaping a positive customer experience. This position is fully remote, offering you the flexibility to work from home while making a significant impact on our customer service operations.
**Key Responsibilities:**
- **Customer Engagement:** Respond to customer inquiries via various channels including email, live chat, and social media, ensuring prompt and professional communication to deliver exceptional service.
- **Issue Resolution:** Actively listen to customer concerns, identify issues, and propose effective solutions while maintaining a high level of accuracy and efficiency.
- **Product Knowledge:** Develop and maintain in-depth knowledge of our products and services in order to provide comprehensive guidance and support to customers.
- **Feedback Loop:** Collect customer feedback and insights to identify areas for improvement and relay this information to management and relevant teams to enhance our offerings and customer experience.
- **Documentation:** Maintain up-to-date case logs of customer interactions and resolutions in our customer relationship management (CRM) system to support tracking and reporting of customer service metrics.
- **Collaboration:** Work collaboratively with other team members and departments to ensure that customer feedback, technical issues, and service requests are addressed promptly and effectively.
- **Sales Support:** Assist customers with upselling and cross-selling of products and services when appropriate, contributing to the overall sales goals of the company.
- **Training Participation:** Attend training sessions and team meetings to enhance skills and knowledge, leveraging professional development opportunities provided by the organization.
- **Innovation Contribution:** Participate in team brainstorming sessions and contribute ideas for process improvements and innovative approaches to enhance customer satisfaction.
**Requirements:**
- **Education:** A minimum of two years of experience in customer service or a similar role is required.
- **Communication Skills:** Excellent verbal and written communication skills in English and Filipino, ensuring clarity and professionalism in all customer interactions.
- **Critical Thinking:** Strong analytical and critical thinking abilities to troubleshoot customer issues and recommend appropriate solutions.
- **Technical Proficiency:** Familiarity with customer support tools and CRM systems. Previous experience in the fintech or cryptocurrency industry is a plus.
- **Personality Traits:** A passionate and driven individual who thrives in a fast-paced environment, with a strong desire to help others and drive results.
- **Adaptability:** Ability to work independently and manage time effectively in a remote work setting while being open to adapting to changing priorities.
- **Team Player:** A collaborative spirit with a willingness to share knowledge and contribute to the team's success.
**Benefits:**
- **Employee Discounts:** Enjoy exclusive discounts and perks within the Coins.ph ecosystem and partner brands.
- **Training & Professional Development:** Access to various training programs and initiatives aimed at enhancing your skills and career growth.
- **Profit Sharing:** Participate in profit-sharing opportunities, contributing to and benefiting from the success of the company.
**Working Environment:**
At Coins.ph, we foster a culture that encourages calculated risk-taking to drive innovation and progress. We believe in the potential of our team members and provide them with the tools and support needed to excel.
**Application Deadline:**
Interested candidates are encouraged to apply by **October 6, 2024**. We look forward to welcoming passionate individuals who are eager to make an impact in our customer care team.
**Equal Opportunity Statement:**
Coins.ph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
