Customer Care Representative

See more job openings in Business Process Outsourcing

**CLIENT**

Our client is a German biotechnology company

**JOB DESCRIPTION**
- Invoices customers based upon product list prices and customer pricing from sales generated quotes in SFDC software.
- Responds to complex customer problems by systematically analyzing the situation and identifying root causes to ensure problems do not recur; identifies creative or resourceful approaches to resolving issues and overcomes organizational constraints/protocol when necessary to solve problems; monitors accounts and isolates potential problems early, so they are resolved before becoming serious.
- Other duties as assigned
- Follow the Global Revenue Recognition Policy.
- Logging all order and logistics complaints from customers.
**JOB QUALIFICATION**
- Four (4) year Bachelor's Degree is required.
- At least 2 years of customer service experience in a contact center or billing department
- Experience with order taking and/or billing
- Minimum 2 years of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.
- Familiar with standard office software (SAP/CRM/SFDC experience desirable)
- Basic knowledge and/or experiences in Life Sciences preferred

**ACTIVE DATES**
September 19 - February 28, 2019