Customer Care Representative

Key Responsibilities:

- Familiarization and navigation of both Fixed and Mobile tools and accounts
- Review and validate escalations from alarms operators/spotters in a timely manner
- Escalate events needing interference from applicable authorities (police, fire, guards, etc.)
per client protocols

Qualifications:

- Bachelor's Degree in any field (Business Management preferred)
- Strong communication skills (verbal and written communications); and able to write incident reports.
- Previous experience in a customer service setting, preferably in BPO and North American clients.
- Ability to manage multiple escalations with varying levels of criticalities.
- High capacity to prioritize escalations per assigned classifications.
- Must have experience with Microsoft Office (Outlook, Word, Excel, Powerpoint required)
- Can work during weekends, holidays, and shifting schedules including the night shift.
- Amenable to work onsite at Ortigas, Pasig City.
- Full-time positions are available.
**Salary**: From Php18,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary