Customer Care Officer - Remote Work

Job Description:

Monde Nissin is seeking a dedicated and experienced Customer Care Officer to join our team on a part-time basis. This position will be remote, allowing for flexibility and the opportunity to work from the comfort of your own home. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have in a timely and professional manner.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
- Resolve customer complaints and issues effectively and efficiently
- Provide product information and assistance to customers
- Process orders, returns, and exchanges
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate priority issues to management
- Stay up-to-date on product knowledge and company policies

Requirements:
- 4 years of experience in customer service or a related field
- Independent and resilient personality traits
- Strong persuasion and negotiation skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
- Remote work flexibility
- Paid Time Off (PTO)
- Visa sponsorship for qualified candidates

Working Environment:
At Monde Nissin, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to creating a supportive and collaborative work environment where all employees can thrive and succeed.

Deadline to Apply: September 13, 2024

Equal Opportunity Statement:
Monde Nissin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.