Job Description:
We are looking for a Customer Care Officer to join our team at Pushkart.ph in Cebu, Central Visayas, PH. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing support to ensure a positive customer experience.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve customer complaints and issues effectively and efficiently
- Provide product information and assistance to customers
- Process orders, returns, and exchanges
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate priority issues to management
- Stay up-to-date on product knowledge and company policies
- Assist in training new customer care team members
Requirements:
- 4 years of experience in customer service or a related field
- Adaptable and passionate about providing excellent customer service
- Strong research skills to quickly find solutions to customer inquiries
- Ability to effectively manage and communicate with people
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and customer service software
- Bachelor's degree in Business Administration or a related field is preferred
Benefits:
- Free food provided during working hours
- Remote work flexibility
- Disability insurance coverage
- Opportunities for career growth and development
- Promote work-life balance and employee well-being
Equal Opportunity Statement:
Pushkart.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Care Officer position at Pushkart.ph. Join our team and help us deliver outstanding service to our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
