Customer Care Manager - Work From Home

Job Description:

Great Deals E-commerce Corporation is seeking a part-time Customer Care Manager to work remotely from home. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in customer service or a related field.

Responsibilities:
1. Manage a team of customer care representatives, overseeing their performance and ensuring excellent customer service.
2. Develop and implement strategies to improve customer satisfaction and retention.
3. Handle escalated customer queries and complaints, providing solutions in a timely manner.
4. Analyze customer feedback and data to identify trends and areas for improvement.
5. Collaborate with other departments, such as marketing and sales, to enhance the overall customer experience.
6. Conduct regular training sessions for the customer care team to enhance their skills and knowledge.
7. Monitor key performance indicators (KPIs) to track the team's performance and make data-driven decisions.

Requirements:
1. Confident and resourceful personality traits to effectively lead a team and handle challenging situations.
2. Strong cooperation and presentation skills to collaborate with internal stakeholders and communicate effectively with customers.
3. Proven experience in a customer service management role, preferably in an e-commerce setting.
4. Excellent communication skills, both written and verbal.
5. Ability to multitask and prioritize tasks in a fast-paced environment.
6. Proficiency with customer service software and CRM systems.
7. Bachelor's degree in business, marketing, or a related field.

Benefits:
1. Medical coverage for employees and their families.
2. Life insurance to provide financial protection.
3. Training and professional development opportunities to enhance skills and advance in the company.

Working Environment:
At Great Deals E-commerce Corporation, we cultivate a sense of ownership and responsibility at every level. We value teamwork, innovation, and a customer-centric approach to business.

Equal Opportunity Statement:
Great Deals E-commerce Corporation is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.