Customer Care Manager - With Great Benefits

We are looking to hire an experienced Customer Care Manager to join our passionate team at SM Investments in Philippines.
Growing your career as a Full Time Customer Care Manager is an amazing opportunity to develop exceptional skills.
If you are strong in planning, adaptability and have the right personality for the job, then apply for the position of Customer Care Manager at SM Investments today!


General Duties
Ensure dissemination and comprehension of programs, policies & procedures to team members.
Conduct training and refreshers for all team members.
Project management as assigned.
Accomplish weekly and monthly reports
Ensure attainment of all KPI's
Detailed Duties
Member and Customer Complaint and Feedback Handling
Management of schedules and performance of team of 11.
Project Handling
Maintain KPI's
Occupancy Rate of 85%
Abandoned Call Rate 3-5%
Average Handling Rate of 6 minutes
Budget Management
Report Preparation & Submission
Professional Eligibility
NA
Skills
Good command of the English language - oral and written
MS Office
Education
College degree
Experience
3-5 years experience in Customer Service
Responsibility
Team lead for DAC Help Desk
Benefits of working as a Customer Care Manager in Philippines:
? Excellent benefits
? Company offers career progression opportunities
? Advantageous package