Customer Care Manager - Remote Work

Job Description:

Megaworld Corporation is seeking a part-time Customer Care Manager to join our team in Cebu, Central Visayas, PH. This position will be remote work, offering the flexibility to work from the comfort of your own home. We are looking for a candidate with at least 8 years of experience in customer care management, preferably in a mid-to-senior level role.

Responsibilities:
- Manage a team of customer care representatives to ensure excellent service delivery
- Develop and implement customer care strategies to enhance customer satisfaction and loyalty
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Monitor and analyze customer feedback to identify areas for improvement
- Collaborate with other departments to address customer issues and improve overall customer experience
- Conduct regular training sessions for customer care staff to enhance their skills and knowledge
- Prepare and present reports on customer care performance to senior management

Requirements:
- Bachelor's degree in Business Administration or related field
- Proven experience in customer care management
- Strong leadership and communication skills
- Ability to work independently and confidently
- Excellent teamwork and research skills
- Proficiency in Microsoft Office and customer relationship management software

Benefits:
- Medical coverage
- Retirement plan
- Company equipment for remote work

Working Environment:
As a Customer Care Manager at Megaworld Corporation, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We foster a collaborative and supportive work environment where your contributions are valued and recognized.

Deadline to Apply:
Please submit your application by September 6, 2024.

Equal Opportunity Statement:
Megaworld Corporation is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.