Job Description:
ZipMatch, a leading real estate technology company in Cebu, Central Visayas, PH, is seeking a part-time Customer Care Manager to join our team. As a mid-to-senior level position requiring at least 6 years of experience in customer service and management, the Customer Care Manager will play a crucial role in ensuring our customers receive the highest level of care and support.
Responsibilities:1. Lead and manage a team of customer care representatives to provide exceptional service to all customers.2. Develop and implement customer care strategies to improve overall customer satisfaction and retention rates.3. Handle escalated customer inquiries and issues promptly and professionally.4. Monitor customer feedback and response times to continuously improve the quality of services provided.5. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.6. Conduct regular performance reviews and provide ongoing training and development for the customer care team.7. Analyze customer care data and metrics to identify trends and opportunities for improvement.8. Represent ZipMatch at industry events and networking functions to promote the company's commitment to customer care excellence.
Requirements:1. Confident and independent personality traits.2. Strong strategic planning and cooperation skills.3. Proven track record of successfully managing a customer care team.4. Excellent communication and interpersonal skills.5. Ability to work in a fast-paced and dynamic environment.6. Proficiency in Microsoft Office and customer relationship management (CRM) software.
Benefits:1. Travel opportunities for industry events and conferences.2. Paid Time Off (PTO) for vacation and personal days.3. Disability insurance for added protection.4. Cultivate a sense of ownership and responsibility at every level.
Equal Opportunity Statement:ZipMatch is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.
Deadline to apply: ********
If you meet the requirements listed above and are excited about the opportunity to make a positive impact on our customers' experiences, we invite you to apply for the Customer Care Manager position at ZipMatch.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
