### Job Title: Customer Care Associate - Remote Work
**Company:** Peddlr
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
#### Job Description:
Peddlr is seeking a highly motivated and resilient **Customer Care Associate** to join our vibrant team remotely. In this role, you will be the backbone of our customer experience, ensuring that our clients receive exceptional service and support. This position is perfect for someone who thrives on making customers happy, solving problems, and working collaboratively in a fast-paced environment.
#### Key Responsibilities:
- **Customer Interaction:** Respond promptly and effectively to customer inquiries via various communication channels, including email, chat, and phone, maintaining a friendly and professional demeanor.
- **Problem Solving:** Address customer issues by employing thoughtful problem-solving skills to provide timely and effective solutions that enhance the customer experience.
- **Order Management:** Assist customers with order placement, cancellations, and modifications while ensuring accuracy and efficiency in all transactions.
- **Feedback Collection:** Gather and document customer feedback and concerns, reporting findings to management to help improve products and services.
- **Team Collaboration:** Work closely with other team members and departments to ensure seamless communication and customer satisfaction, fostering an environment of teamwork and support.
- **Knowledge Base Maintenance:** Continuously update personal knowledge and contribute to the company's knowledge base by sharing insights and tips for better customer service practices.
- **Adherence to Protocol:** Follow company policies and procedures meticulously to ensure compliance and mitigate risk factors in customer interactions.
- **Performance Metrics:** Meet and strive to exceed set performance targets and objectives, showcasing a driven attitude toward customer service excellence.
#### Requirements:
- **Experience:** Minimum of 2 years in a customer service or customer support role is essential.
- **Personality Traits:**
- **Driven**: A self-starter who is motivated to go above and beyond for subscribers and eager to learn.
- **Resilient**: The ability to cope with and adapt to challenging or stressful situations effectively.
- **Soft Skills:**
- **Problem-Solving**: Strong analytical skills to assess issues and provide effective solutions quickly.
- **Teamwork**: Excellent interpersonal skills to work harmoniously with colleagues and contribute to a positive work environment.
- **Tech-Savvy:** Proficient in using various customer relationship management (CRM) tools and familiar with a variety of communication platforms.
- **Communication Skills:** Clear and effective verbal and written communication skills in English; additional languages are a plus.
- **Availability:** Flexible part-time availability to meet operational needs.
#### Benefits:
- **Free Food:** Enjoy complimentary meals while working.
- **Free Accommodation:** Access to housing in a vibrant environment.
- **Company Equipment:** Receive all necessary tools and equipment required to perform your job effectively.
#### Working Environment:
Join a dynamic and joyful workplace that prioritizes a positive culture and values collaboration and support. At Peddlr, we encourage a high-energy atmosphere where creativity and enthusiasm are celebrated, making each day an enjoyable experience.
#### Application Deadline:
Submit your application by **October 13, 2024**.
Peddlr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
