Customer Care Associate

Job Description:

Great Deals E-commerce Corporation is seeking a reliable and resilient Customer Care Associate to join our team in Cebu, Central Visayas, Philippines. As an Associate Level position, we are looking for someone with at least 4 years of experience in customer care or a related field.

Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer complaints and issues effectively to ensure customer satisfaction
- Providing product information, processing orders, and managing returns and exchanges
- Collaborating with other team members to improve customer service processes
- Maintaining accurate customer records and documentation
- Proactively identifying opportunities for improvement and escalating issues as needed

Requirements:
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Adaptability to fast-paced and changing work environments
- Creative thinking to come up with innovative solutions for customer care challenges
- Familiarity with e-commerce platforms and customer service tools
- Ability to work part-time hours and occasional weekends

Benefits:
- Gym membership
- Parental leave
- Paid sick leave

Working Environment:
At Great Deals E-commerce Corporation, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we strive to create a positive and inclusive work environment for all employees.

Deadline to Apply:
August 17, 2024

Equal Opportunity Statement:
Great Deals E-commerce Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to promoting diversity and creating an inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.